Who hasn't experienced this? You're in the middle of a work process and suddenly something stops working - the technology lets you down. Be it that a programme won't start or important data is suddenly no longer accessible: situations like these can drive you to despair. A smooth workflow becomes a distant prospect and the only goal is to resolve the technical problem as quickly as possible.
This is exactly where ISGUS comes in with its customer service portal. Our aim is to always offer our customers the best possible support so that they receive quick and appropriate answers to questions and problems. Our newly introduced customer service portal is a further step towards optimising our service for our customers.
New customer service portal
Our ticket system is online, taking technical support to a new level. The change from manual ticket acceptance to a fully digital system means a significant improvement not only for our customers, but also for our team. Our customers can now access our system anytime and anywhere, and the benefits are already clearly noticeable.
Relief for the administration
The digitalisation of the entire ticket system will also make our internal processes leaner and more efficient. For you, this means that our team can focus specifically on your enquiry and provide you with quick and helpful answers. Thanks to direct access to the ticket system, our employees now have the option of automatic prioritisation, which leads to faster response times from which you benefit.
High transparency and simple communication
We offer you complete transparency. For you as a customer, the system means a high level of transparency regarding the processing status of your enquiry. You can view and track the status of your enquiry at any time. Communication is simple and direct. This enables us to answer customer enquiries faster and more precisely.
The benefits of the new system: more than just support
The data and findings collected from the ticket system also give us the opportunity to further improve our own products. Frequently asked questions or challenges show us where there is a need for optimisation. This enables us to respond even more specifically to the requirements and wishes of our customers and customise our offering even better to their needs.
Easy access to our knowledge database
By logging in to our website, you have a central point of contact through which you can access our support and an extensive knowledge database. This is particularly useful for typical technical challenges where help is needed quickly. Our knowledge base already contains helpful guides to frequently asked questions and problem solutions on many topics related to ZEUS® Workforce Management. This easy access to information means that many problems can be solved quickly and independently without having to create a support ticket.
Simple registration and personalised service
Our customers love the new flexibility! They can register quickly and easily and then log in at any time to make enquiries or search for solutions in the knowledge database. Our aim is to make your daily work easier. All these measures together ensure that you are more satisfied with our service.
Do you have any questions? Do not hesitate to contact us! Our team is at your disposal for all matters relating to ZEUS® – so you are always well looked after and can concentrate on the essentials: Your work.
